Thank you for shopping with E-Lecore. We take pride in delivering fresh and high-quality Keropok Lekor and related products. If you are not fully satisfied with your order, please read our refund policy below.
Eligibility for Refund
- Refunds are available for incorrect or damaged products delivered.
- Requests must be submitted within 24 hours of receiving your order.
- Proof of issue (e.g., photo of the product) is required for verification.
Non-Refundable Items
Due to the nature of our products, we do not offer refunds for:
- Change of mind after purchase.
- Items that have been opened, cooked, or partially consumed.
- Orders reported after the 24-hour window.
Process for Refund
If you are eligible, please contact us at:
Email: Azizanzan064@gmail.com
Phone: 012-683 8706
Include your order number, proof of issue, and a brief explanation. Once approved, we will process your refund via your original payment method within 3-5 business days.
Exchanges
Where possible, we may offer a replacement product instead of a refund. We will inform you if this option is available based on your case.
Contact Us
For further assistance, you can reach us at:
E-Lecore
No. 13, Lot 1234, Taman Pinang Jaya, Jalan Bukit Pinang, Alor Setar, Kedah, Malaysia